Privacy Policy

Welcome to ERL. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website at https://erl.northre.id (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

Table of Contents

Information We Collect

We collect information in the following ways:

Information You Provide Directly: When you contact us via our support form or email, subscribe to updates, or otherwise interact with us, we may collect your name, email address, and any other information you choose to share.
Automatically Collected Information: When you visit the Website, we may collect standard log data through our web server and analytics tools, including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and date/time of access. We do not use cookies or tracking pixels for advertising or profiling purposes.
No Sensitive Data: We do not knowingly collect sensitive personal information (e.g., health data, government IDs, financial account numbers, or biometric data) through the Website.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support via support@erl.northre.id;
To maintain, operate, and improve the Website and its functionality;
To analyze usage patterns and enhance user experience;
To comply with applicable laws, regulations, and legal obligations.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

With trusted service providers who assist us in operating the Website (e.g., hosting, analytics, and security services), provided they agree to maintain confidentiality and use the data solely for the purposes we specify;
When required by law, regulation, or legal process (e.g., in response to a valid subpoena or court order);
In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction, subject to appropriate safeguards.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include HTTPS encryption for data in transit, secure server configurations, and access controls. While no system is 100% secure, we continually review and update our practices to maintain appropriate protection.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, support-related correspondence is retained for up to 24 months to ensure continuity and accountability, after which it is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you;
Request correction or deletion of inaccurate or unnecessary data;
Object to or restrict certain processing activities;
Withdraw consent where processing is based on consent (though this will not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact us at support@erl.northre.id. We will respond to verified requests within 30 days, in accordance with applicable law.

Children’s Privacy

The Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page at /privacy-policy. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for changes.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:support@erl.northre.idThis Privacy Policy applies solely to information collected through https://erl.northre.id and does not cover third-party websites or services linked from our site.